Does the calendar handle multiple staff or rooms?

Yes, on the Growth plan. Each is a separate resource with their own weekly hours and time-off. The bot only offers slots where the right resource is available for the right service.

What about buffers and prep time?

Each service has duration plus optional buffer-before and buffer-after. The customer sees a 30-minute slot; the calendar blocks 40 minutes if you need cleanup time.

Can customers reschedule themselves?

Yes. Customers change or cancel their own appointment inside the conversation, and your calendar updates immediately. You can set how close to the appointment a change is still allowed. Meerlume does not send reminders yet, so the customer starts that chat themselves.

Does the bot speak more than one language?

The bot speaks the language you describe the business in, end to end. In tourist-heavy areas and multilingual cities, the usual setup is one bot per language with separate share links.

Can I take walk-ins alongside the bot?

Yes. The bot only manages bookings. Walk-ins keep working the same way; the bot just stops the customers who would have called from clogging the front desk.

WhatsApp · Booking & Reservations

WhatsApp bots for bookings & reservations

Calls during service go to voicemail. A WhatsApp bot quotes services, shows real time slots, books the right resource, and lets the customer reschedule on their own, while the team keeps working.

Browse Booking & Reservations templates See examples

What booking & reservation bots do

These bots turn the conversation a regular would have on the phone — what service, which staff member, what time — into a self-serve flow that the customer completes themselves. The bot only offers slots that match the chosen service and resource, so there are no double-bookings or back-and-forth negotiations.

The calendar engine is built in: per-bot resources, services with durations and buffers, weekly hours, date-specific overrides. Rescheduling and cancelling happen in the same chat thread. Meerlume does not send appointment reminders yet.

Flow shapes this category covers

These pieces snap together for any service-based booking — chairs, rooms, tables, courts, lessons.

Service selection

Menu of services with durations, prices, and any rules (large parties, first-visit intake, kids cuts).

Resource matching

Staff, room, table, or chair. Customer can pick their regular or take the first available. More than one calendar needs the Growth plan.

Real time slots

The calendar offers slots that match the chosen service, resource, and your weekly hours plus overrides.

Reschedule & cancel

Customers reschedule or cancel from the same chat, with no separate portal. You set how late a booking can still be moved, and late cancellations are flagged to you. There are no automatic reminders yet.

Intake before arrival

First-visit forms, allergies, vehicle details — the bot collects what the team needs before the appointment shows up.

Why WhatsApp for this category

Local service businesses across Europe and the US live on WhatsApp. The number is on the menu, on the door, on Google. The bot meets customers there and turns the call they would have made into a booking.

Where this shape pays off

Five specific industries where bookings dominate the workload. Each card opens a working template prompt.

Barbershops & salons

Customers pick a service, choose their barber or 'anyone available,' then a slot. A deposit through your own Stripe account, on the Growth plan, is the lever against no-shows.

Dental & medical clinics

Visit reason — check-up, cleaning, emergency — drives routing. Real slots match doctor availability; reception stops being switchboard.

Restaurants & cafés

Party size, lunch or dinner, time, dietary notes. Bookings land in your calendar and inbox, with allergies noted before service starts.

Driving schools

Lesson type or test pack, time-of-day preference, instructor, slot. Particularly strong with student communities — works well on Telegram too.

Personal trainers, therapists & wellness

Session type, duration, in-person vs. video, slot. Returning clients don't retype their details, so rebooking next week is a short chat.

Booking & reservations FAQ

Ready to launch

Let the calendar do the booking conversation.

Browse the booking templates and pick the closest shape — barbershop, clinic, restaurant, school, trainer. Edit services, hours, and resources, connect WhatsApp.

Browse Booking templates

Other use cases

Orders & Commerce

Order intake & commerce bots on WhatsApp

Take structured orders on WhatsApp — items, quantities, delivery or pickup — without a website cart.

Read use case

Quotes & Intake

Quote & project intake bots on WhatsApp

Capture project details on WhatsApp before any human prepares a quote.

Read use case

Support & FAQ

Customer support & FAQ bots on WhatsApp

Deflect repeat questions on WhatsApp without losing the customer who actually needs a human.

Read use case

All use cases